Dear Guest,
We extend a warm welcome to you at Onyx Hotel in St. Julians. We hope your journey was pleasant, and you’re settling in
comfortably. Choosing Onyx Hotel for your stay is a delight, and we’re committed to ensuring you have a fantastic experience.
Should you need any assistance during your stay, please don’t hesitate to contact me directly by dialling 908 on your phone or
emailing me on gm@onyxhotel.mt.
Thank you for choosing us. We look forward to making your stay memorable!

Warm wishes,
Carl Zarb
General Manager

General Information:
Address: Onyx Hotel, 3 Ross Street, St. Julians, STJ3246
Phone: +356 21378700
Email: reception@onyxhotel.mt
Website: www.onyxhotel.mt
ATM:
The closest ATM (BOV-Bank of Valetta) is conveniently located next to the Hilton Hotel.
Airconditioning:
As part of our green policy, the air conditioning systems will be switched off during specific times of the day to enhance energy
efficiency. If you’d like to continue using the system, please turn it back on

Breakfast:
Our breakfast area is situated one floor below reception. Enjoy our buffet breakfast served between 07:30 and 10:30. If your
reservation is on a room-only basis, breakfast tickets can be purchased directly from reception.
Casinos:
Malta’s casino industry offers a dynamic gaming experience. Whether you’re a seasoned gambler or simply seeking
entertainment, you’ll find options at the Hilton Hotel, Intercontinental Hotel, or the Dragonara Casino.
Departures and Checkout
Guests are requested to vacate their rooms by 11.00 on the day of departure. A further charge of 50% of your room rate may be
incurred for late checkouts, depending on availability. Kindly enquire with reception on day of departure
Credit Cards:
We accept MasterCard, Visa, and Maestro.
Doctor & Medical Services:
The Spinola Clinic, is just a short walk from the hotel. It’s located on St. George’s Road in St. Julian’s. For emergencies, you
may contact reception or the doctor (Dr James) directly on +356-99494115.

Opening hours
Mon-Friday
09:00-14:00
16:00-19:00
Saturday
10:00-13:00
16:00-19:00
Sundays 
10:00-12:00
Do Not Disturb:
If you prefer not to be disturbed, please place the “Do Not Disturb” sign outside your door.
Electricity:
The voltage in our hotel is 240 V. Usb A & C are available on your bedside socket and desk.
Entertainment & Eating Out:
Everything you need is within walking distance! Explore the latest food trends, discover new eateries, and find the best places
to eat and drink. From Michelin-starred restaurants to hearty meat dishes and exclusive vegan options, this area is a true food
lover’s paradise. Whatever your dietary preferences, you’re sure to be spoiled for choice when selecting the perfect spot for
dinner or a drink.
Fire Safety:
Fire extinguishers are strategically placed on all floors. Upon entering your room, familiarize yourself with the emergency
procedures posted near the door. Pay particular attention to the locations of fire exits. In case of an emergency or fire, call
reception by dialling 9 on your phone and indicate the fire’s location. Guests will be alerted by the ringing of the general alarm
bell. A plan showing the nearest exit to your room is detailed on the back of your room door.
Housekeeping:
Our housekeeping team cleans the rooms daily between 08:00 and 15:00. If you prefer not to have daily cleaning service,
please place the “Do Not Disturb” sign on your door.
Garage:
We offer an onsite private car parking facility with a limited number of spaces. To inquire about availability and charges, please
send an email to stay@onyxhotel.mt.
Guests:
Non-registered guests or friends are not allowed in guest rooms.
Hair Dryer:
You’ll find a hair dryer in your room. Please unplug when ready.
Ironing/Ironing Board:
Need to iron your clothes? You can find the iron and ironing stand in the launderette.
Launderette:

The hotel offers a 30-minute slot online for the launderette machine, conveniently located next to the reception. It handles
washing clothes and provides detergent.
Lost and Found: In case of lost or mislaid belongings, guests can contact the housekeeping Manager or enquire at Reception.
Mini Bar:
Each room has an unstocked mini bar.
Netflix:
Kindly note that Netflix International B.V. remains the controller of your personal data. Please be advised that the hotel
assumes no responsibility for any potential misuse, unauthorized access, or security breaches that may arise from the input or
retention of personal information on the smart TV.
Personal Data:
It is essential to prioritize the safeguarding of your sensitive information, and we
recommend avoiding the use of personal credentials on shared or public devices. If you still choose to use your personal data
to make use of streaming services
or apps within the Smart TV, you are requested to log-out whenever leaving your
room to avoid any misuse of your credentials.
Phone Services:

9 Reception
901 Reservations
902 Housekeeping
903 Housekeeping Manager
905 Restaurant
906 Maintenance
907 Accounting
908 General Manager
909 Reservations

Pharmacy:
For the nearest pharmacy, you may go to Potters Pharmacy 39 Triq il- Wilga St Julian's, STJ 3112.
Reception:
The reception desk is open 24/7. Dial 9 on your phone.
Room Temperature:
Each room features individual control switches, allowing you to adjust the temperature according to your comfort. However,
please note that during specific times of the day, all AC units are switched off as part of our energy-saving measures. If you
find the room temperature not to your liking during those times, simply switch the controls back on and adjust them as needed.
Safes:

Safe deposit boxes are available in the rooms. On checkout, kindly leave the safe open. The Hotel is not responsible for loss or
damage to items placed in the safe.
Smoking Policy:
Smoking is prohibited inside the hotel rooms and public areas.
Splash Pool:
The hotel has a compact-sized pool open between 08:00 and 18:00.
Taxi/Transfer/Car Rental:
Guests may ask the Reception desk for assistance.
Television:
Smart TVs are available in all rooms. We kindly remind you to exercise caution and refrain from entering and using your
personal data, including login details, on our hotel's Smart TVs. If you still choose to use your personal data to make use of
streaming services or apps within the Smart TV, you are requested to log-out whenever leaving your room to avoid any misuse
of your credentials. Please be advised that the hotel assumes no responsibility for any potential misuse,
unauthorized access, or security breaches that may arise from the input or retention of personal information on the smart TV.